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Chapter 1: Decision Making, Problem Solving, Critical Thinking, And Clinical

Reasoning: Requisites For Successful Leadership And Management

MULTIPLE QUESTIONS

1. What Statement Is True Regarding Decision Making?

A) It Is An Analysis Of A Situation

B) It Is Closely Related To Evaluation

C) It Involves Choosing Between Courses Of Action

D) It Is Dependent Upon Finding The Cause Of A Problem Answer: C

Assessment:

Decision Making Is A Complex Cognitive Process Often Defined As Choosing A

Particular Course Of Action. Problem Solving Is Part Of Decision Making And Is A

Systematic ProcessThat Focuses On Analyzing A Difficult Situation. Critical Thinking, Sometimes Referred To AsReflective Thinking, Is Related To Evaluation And Has A Broader Scope Than Decision Making And Problem Solving.

2. What Is A Weakness Of The Traditional Problem-Solving Model?

A) Its Need For Implementation Time

B) Its Lack Of A Step Requiring Evaluation Of Results

C) Its Failure To Gather Sufficient Data

D) Its Failure To Evaluate Alternatives Answer: A

Assessment:

The Traditional Problem-Solving Model Is Less Effective When Time Constraints Are A Consideration. Decision Making Can Occur Without The Full Analysis Required In ProblemSolving. Because Problem Solving Attempts To Identify The Root Problem In Situations, Much Time And Energy Are Spent On Identifying The Real Problem.

3. Which Of The Following Statements Is True Regarding Decision Making?

A) Scientific Methods Provide Identical Decisions By Different Individuals For TheSame Problems

B) Decisions Are Greatly Influenced By Each Person’s Value System

C) Personal Beliefs Can Be Adjusted For When The Scientific Approach To ProblemSolving Is Used

D) Past Experience Has Little To Do With The Quality OfThe Decision Answer: B

Assessment:

Values, Life Experience, Individual Preference, And Individual Ways Of Thinking Will Influence A Person’s Decision Making. No Matter How Objective The Criteria Will Be, ValueJudgments Will Always Play A Part In A Person’s Decision Making, Either

Consciously Or Subconsciously.

4. What Influences The Quality Of A Decision Most Often?

A) The Decision Maker’s Immediate Superior

B) The Type Of Decision That Needs To Be Made

C) Questions Asked And Alternatives Generated

D) The Time Of Day The Decision Is Made Answer: C

Assessment:

The Greater The Number Of Alternatives That Can Be Generated By The Decision Maker, TheBetter The Final Decision Will Be. The Alternatives Generated And The Final Choices Are Limited By Each Person’s Value System.

5. What Does Knowledge About Good Decision Making Lead One To Believe?

A) Good Decision Makers Are Usually Right-Brain, Intuitive Thinkers

B) Effective Decision Makers Are Sensitive To The Situation And To Others

C) Good Decisions Are Usually Made By Left-Brain, Logical Thinkers

D) Good Decision Making Requires Analytical Rather Than Creative Processes Answer: B

Assessment:

Good Decision Makers Seem To Have Antennae That Make Them Particularly

Sensitive To Other People And Situations. Left-Brain Thinkers Are Typically Better At Processing Language, Logic, Numbers, And Sequential Ordering, Whereas Right- Brain Thinkers Excel AtNonverbal Ideation And Holistic Synthesizing.

6. What Is The Best Definition Of Decision Making?

A) The Planning Process Of Management

B) The Evaluation Phase Of The Executive Role

C) One Step In The Problem-Solving Process

D) Required To Justify The Need For Scarce Items Answer: C

Assessment:

Decision Making Is A Complex, Cognitive Process Often Defined As Choosing A

ParticularCourse Of Action. Decision Making, One Step In The Problem-Solving

Process, Is An Important Task That Relies Heavily On Critical Thinking And Clinical Reasoning Skills.

7. If Decision Making Is Triggered By A Problem With What Does It End?

A) An Alternative Problem

B) A Chosen Course Of Action

C) An Action That Guarantees Success

D) ARestatement Of The Solution Answer: B

Assessment:

A Decision Is Made When A Course Of Action Has Been Chosen. Problem Solving Is Part OfDecision Making And Is A Systematic Process That Focuses On Analyzing A Difficult Situation. Problem Solving Always Includes A Decision-Making Step.

8. Why Do Our Values Often Cause Personal Conflict In Decision Making?

A) Some Values Are Not Realistic Or Healthy

B) Not All Values Are Of Equal Worth

C) Our Values Remain Unchanged Over Time

D) Our Values Often Collide With One Another Answer: D

Assessment:

Values, Life Experience, Individual Preference, And Individual Ways Of Thinking Will Influence A Person’s Decision Making. No Matter How Objective The Criteria Will Be, ValueJudgments Will Always Play A Part In A Person’s Decision Making, Either

Consciously Or Subconsciously.

9. Which Statement Is True Concerning Critical Thinking?

A) It Is A Simple Approach To Decision Making

B) It Is Narrower In Scope Than Decision Making

C) It Requires Reasoning And Creative Analysis

D) It Is A Synonym For The Problem-Solving Process Answer: C

Assessment:

Critical Thinking Has A Broader Scope Than Decision Making And Problem

Solving. It IsSometimes Referred To As Reflective Thinking. Critical Thinking Also Involves ReflectingUpon The Meaning Of Statements, Examining The Offered

Evidence And Reasoning, And Forming Judgments About Facts.

10. How Do Administrative Man Managers Make The Majority OfTheir Decisions?

A) After Gathering All The Facts

B) In A Manner Good Enough To Solve The Problem

C) In A Rational, Logical Manner

D) After Generating All The Alternatives Possible Answer: B

Assessment:

Many Managers Make Decisions That Are Just ―Good Enough‖ Because Of Lack Of Time, Energy, Or Creativity To Generate A Number Of Alternatives. This Is Also

Called

―Satisficing. ‖ Most People Make Decisions Too Quickly And Fail To Systematically Examine A Problem Or Its Alternatives For Solution.

11. What Needs To Be Considered In Evaluating The Quality Of One’s Decisions?

A) Is Evaluation Necessary When Using A Good Decision-Making Model?

B) Can Evaluation Be Eliminated IfThe Problem Is Resolved?

C) Will The Effectiveness Of The Decision Maker Be Supported?

D) Will The Evaluation Be Helpful In Increasing One’s Decision-Making Skills? Answer: D

Assessment:

The Evaluation Phase Is Necessary To Find Out More About One’s Ability As A DecisionMaker And To Find Out Where The Decision Making Was Faulty.

12. Which Statement Concerning The Role Of The Powerful In Organizational Decision MakingIs True?

A) They Exert Little Influence On Decisions That Are Made

B) They Make Decisions Made That Are In Congruence With Their Own Values

C) They Allow Others To Make The Decisions However They Wish

D) They Make All The Important Decisions With Consideration To Others Answer: B

Assessment:

Not Only Does The Preference Of The Powerful Influence Decisions Of Others In The Organization, But The Powerful Are Also Able To Inhibit The Preferences Of The Less Powerful. Powerful People In Organizations Are More Likely To Have Decisions Made ThatAre Congruent With Their Own Preferences And Values.

13. One Of The NURSES On The Unit Said, ―Male Patients Have A Low Threshold For Pain. ‖ This Is An Example Of What Type Of Illogical Thinking?

A) Affirming The Consequences

B) Arguing From Analogy

C) Deductive Reasoning

D) Overgeneralizing Answer: D

Assessment:

This Type Of ―Crooked‖ Thinking Occurs When One Believes That Because A Has A Particular Characteristic, Every Other A Also Has The Same Characteristic. This Kind Of Thinking Is Exemplified When Stereotypical Statements Are Used To Justify

Arguments AndDecisions.

14. What Effect Of Organizational Power On Decision Making Is Often Reflected In TheTendency Of Staff?

A) Making Decisions Independent Of Organizational Values

B) Not Trusting Others To Decide

C) Desiring Personal Power

D) Having Private Beliefs That Are Separate From Corporate Ones Answer: D

Assessment:

The Ability Of The Powerful To Influence Individual Decision Making In An

OrganizationOften Requires Adopting A Priv te Personality And An Organizational Personality.

15. What Does A Decision Grid Allow The Decision Maker To Do?

A) Examine Alternatives Visually And Compare Each Against The Same Criteria

B) Quantify Information

C) Plot A Decision Over Time

D) Predict When Events Must Take Place To Complete A Project On Time Answer: A

Assessment:

A Decision Grid Allows One To Visually Examine The Alternatives And Compare Each Against The Same Criteria. Although Any Criteria MayBe Selected, The

Same Criteria AreUsed To Analyze Each Alternative.

16. What Statement Regarding Management Decision-Making Aides Is True?

A) They Are Subject To Human Error

B) They Ensure Good Decision Making

C) They Eliminate Uncertainty And Risk

D) They Tend To Save Management Time Answer: A

Assessment:

Management Decision-Making Aides Are Subject To Human Error. Some Of These Aides Encourage Analytical Thinking, Others Are Designed To Increase Intuitive

Reasoning, And A Few Encourage The Use Of Both Hemispheres Of The Brain.

Despite The Helpfulness Of TheseTools, There Is A Strong Tendency For Managers To Favor First Impressions When Making A Decision, And A Second Tendency, Called

Confirmation Biases, Often Follows.

17. What Is Heuristics?

A) Discrete, Unconscious Process To Allow Individuals To Solve Problems Quickly

B) Set Of Rules To Encourage Learners To Discover Solutions For Themselves

C) Formal Process And Structure In The Decision-Making Process

D) Trial-And-Error Method Or Rules-Of-Thumb Approach Answer: A

Assessment:

Most Individuals Rely On Discrete, Often Unconscious Processes Known As

Heuristics, Which Allows Them To Solve Problems More Quickly And To Build

Upon Experiences TheyHave Gained In Their Lives. Th s, Heuristics Use Trial-And- Error Methods Or A

Rules-Of-Thumb Approach, Rather Than Set Rules, And In Doing So, Encourages Learners To Discover Solutions For Themselves.

18. Which Statement Is True Regarding An Economic Man Style Manager?

A) Lacks Complete Knowledge And Generates Few Alternatives

B) Makes Decisions That May Not Be Ideal But Result In Solutions That Have An AdequateOutcome

C) Makes Most Management Decisions Using The Administrative Man Model OfDecision Making

D) These Managers Gather As Much Information As Possible And Generate

ManyAlternatives Answer: D

Assessment:

Economic Managers Gather As Much Information As Possible And Generate Many Alternatives. Most Management Decisions Are Made By Using The Administrative Man Model Of Decision Making. The Administrative Man Never Has Complete

Knowledge AndGenerates Fewer Alternatives.